Privacy Policy
Last Updated: 13-08-2026
At Hair Leaf, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, browse our products, place an order, create an account or communicate with us.
By using the Hair Leaf website, you acknowledge the practices described in this Privacy Policy.
Collecting Personal Information
Device Information
Purpose of collection:
To load the Site accurately for you, understand how visitors use our Site, improve website performance and functionality, analyse website traffic, and optimise your overall shopping experience.
Source of collection:
Collected automatically when you access or use our Site through cookies, log files, pixels, tags, web beacons, and similar technologies.
Disclosure for a business purpose:
May be shared with our website/ecommerce platform, hosting providers, analytics providers, advertising partners, and other technology service providers, where applicable.
Personal Information collected:
Web browser type and version, IP address, device type, operating system, time zone, cookie information, pages and products viewed, search terms, referring websites, and information about how you interact with the Site.
Order Information
Purpose of collection:
To provide products and services to you, fulfil your orders, process payments, arrange shipping and delivery, provide invoices and order confirmations, communicate with you regarding your purchases, process returns and refunds, screen orders for potential risk or fraud, and, where permitted and in accordance with your preferences, provide information about our products, services and offers.
Source of collection:
Collected directly from you when you create an account, place an order, complete checkout, make a purchase, request a return or refund, or otherwise provide information to us.
Disclosure for a business purpose:
May be shared with our ecommerce platform, payment service providers, shipping and delivery partners, customer support providers, fraud prevention services, and other service providers necessary to fulfil your order.
Personal Information collected:
Name, billing address, shipping address, email address, phone number, order details, products purchased, transaction information, payment-related information, and information relating to returns, refunds or cancellations.
Customer Support Information
Purpose of collection:
To respond to your questions, provide customer support, resolve issues, process requests, and improve our products and services.
Source of collection:
Collected directly from you when you contact us through email, phone, contact forms, WhatsApp, social media, or other communication channels.
Disclosure for a business purpose:
May be shared with relevant Hair Leaf team members and service providers where necessary to respond to your enquiry or provide customer support.
Personal Information collected:
Name, contact information, order number, product information, enquiry details, and any other information you voluntarily provide to us.
Minors
The Site is not intended for individuals under the age of 18 years.
We do not intentionally collect Personal Information from children.
If you are a parent or legal guardian and believe that a child has provided Personal Information to us, please contact us using the contact information provided above so that we can review the information and take appropriate steps where required.
Lawful Basis
Where applicable, if you are a resident of the European Economic Area (EEA), the United Kingdom, or another jurisdiction that requires a lawful basis for processing Personal Information, we may process your information based on one or more of the following:
- Your consent.
- The performance of a contract between you and Hair Leaf.
- Compliance with our legal or regulatory obligations.
- Protection of your vital interests.
- Our legitimate business interests, where those interests do not override your applicable rights and freedoms.
- Other lawful bases permitted under applicable privacy laws.
Where applicable, if you are a resident of the European Economic Area (EEA), the United Kingdom, or another jurisdiction that requires a lawful basis for processing Personal Information, we may process your information based on one or more of the following:
Retention
When you place an order through the Site, we may retain your Personal Information for our records for as long as reasonably necessary to provide our services, maintain transaction records, fulfil legal or regulatory requirements, resolve disputes, prevent fraud, and protect our legitimate business interests.
If you request deletion of your Personal Information, we will consider your request in accordance with applicable laws and any legal or regulatory obligations that may require us to retain certain information.
Automatic Decision-Making
Hair Leaf does not intend to engage in fully automated decision-making that produces a legal or similarly significant effect on you based solely on your Personal Information.
Certain third-party service providers, including payment or fraud-prevention services, may use automated systems to identify potentially fraudulent or suspicious transactions.
These automated processes are intended to help protect Hair Leaf and our customers from fraud and misuse.
Where applicable law provides you with rights relating to automated decision-making or profiling, you may contact us using the details provided above.
Your Rights
Depending on your location and applicable privacy laws, you may have certain rights regarding your Personal Information.
These may include the right to:
- Request access to Personal Information we hold about you.
- Request correction or updating of inaccurate Personal Information.
- Request deletion of Personal Information where legally permitted.
- Request information about how your Personal Information is collected and used.
- Withdraw consent where processing is based on consent.
- Object to or restrict certain types of processing where applicable.
- Request portability of your Personal Information where applicable.
- Raise a complaint regarding the handling of your Personal Information.
If you would like to exercise any applicable rights, please contact us using the contact information provided under the Contact section.
We may need to verify your identity before processing certain requests.
Cookies
A cookie is a small amount of information that is downloaded to your computer, mobile phone, tablet, or other device when you visit our Site.
We may use different types of cookies and similar technologies, including functional, performance, analytics, advertising, and social media-related cookies.
Cookies may help us:
Your Rights
Depending on your location and applicable privacy laws, you may have certain rights regarding your Personal Information.
These may include the right to:
- Remember your actions and preferences.
- Keep items in your shopping cart.
- Maintain your shopping session.
- Recognise returning visitors.
- Understand how people use our Site.
- Improve website functionality and performance.
- Measure advertising and marketing effectiveness.
- Provide relevant content and advertising where applicable.
Cookies Necessary for the Functioning of the Store
Certain cookies are necessary for the Site to function properly.
These cookies may allow features such as:
- Shopping cart functionality.
- Checkout functionality.
- Account login.
- Security features.
- Session management.
- Basic website navigation.
Some cookies may remain on your device until they expire or are manually deleted, while others may remain only for the duration of your browsing session.
You can control and manage cookies through your browser settings.
Please note that removing or blocking cookies may affect your user experience, and certain features of our website may not function properly.
Most browsers automatically accept cookies, but you can change your browser settings to accept, reject, block, or delete cookies.
Do Not Track
Some browsers provide a “Do Not Track” feature that allows users to communicate a preference not to have their online activity tracked.
Because there is currently no universally accepted standard for responding to Do Not Track signals, Hair Leaf may not alter its data collection or usage practices solely based on the detection of such a signal.
Changes
We may update this Privacy Policy from time to time to reflect changes to our business practices, website, technology, services, or for other operational, legal, or regulatory reasons.
When we make changes to this Privacy Policy, we will update the “Last Updated” date at the beginning of this policy.
We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use and protect your Personal Information.
Complaints
If you would like to make a complaint about how Hair Leaf collects, uses, stores, or handles your Personal Information, please contact us using the contact details provided under the Contact section.
We will review your complaint and take reasonable steps to address your concern in accordance with applicable laws and our internal procedures.
If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection or privacy authority in your jurisdiction.